Fifteen minutes of high drama: my apartment and the one next to me got emailed saying that we put a heat lamp next to the thermostat in attempts to make the ac come on, thus we were going to have to pay for the investigation. None of the people in either of these apartments own a heating lamp or have been in their apartments all day. I got very riled all and all productivity ceased. Luckily, after lots of emails the woman figured out that she had the wrong apartments.